Terms & Conditions

PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING - BY PURCHASING FROM GOLD & GRAZE YOU THEREBY AGREE TO OUR TERMS BELOW.

ORDERS

Returns

Due to the fresh and organic nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 12 hrs of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

Cancellations

All purchases made on the Gold & Graze website are final sale and non-refundable. 

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FOOD/PRODUCTS

Seasonal Produce & Supplier Availability

As our produce is sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. We always ensure that our produce is hand picked and of highest quality. Although the majority of our menus are fixed, there may be slight changes season to season.

Food Handling

When products are received please keep chilled and consume within 1-2 days. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours. Gold & Graze will not be held responsible for any adverse reactions to our food consumed after this time.

Dietary Requirements & Allergies

Please notify of any allergy and dietary requests at checkout, however we cannot accommodate special allergy requests due to high risk of contamination. Our facility is not an allergen-free environment. We are happy to do our best to accommodate most dietary restrictions & allergies. For those with serious allergies, we advise against consuming our products.

Gold & Graze is not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.

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DELIVERY

Please find our delivery policy.